Contact Us
If you encounter a problem while using BLSFlow, email us at:
We can assist with account and sign-in issues, server onboarding and management, task execution, project configuration, scheduling, monitoring and notifications, seat subscriptions, billing and payments, privacy requests, and account deletion.
Information to Include
- Your BLSFlow account email address
- The time the issue occurred, preferably in UTC
- A description of the issue and the steps you already tried
- The relevant server ID, task ID, or order number, if applicable
- Screenshots or logs with sensitive information removed, if available
To protect your account and assets, do not send passwords, verification codes, private keys, seed phrases, full payment card numbers, API keys, access tokens, or server access tokens by email.
We accept support requests in English and Chinese and normally respond within 3 business days. Issues requiring additional technical investigation, identity verification, or coordination with a payment service provider may take longer.